Terms and Conditions
All purchases made from techfast.com.au are covered by the following terms and conditions. They contain the information regarding your legal rights and obligations, including exclusions and limitations that apply to you. When you place an order for any product from TechFast (“techfast.com.au”), you (the “Customer / Consumer”) agree to be bound by the terms and conditions listed below. You and Techfast.com.au agree that the following are the exclusive terms governing the sales transactions between Techfast.com.au and the Customer.
Conditions of Use
This Standard Terms and Conditions Agreement (“Agreement”) contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from TechFast, or any of its subsidiaries or affiliates (collectively, “TechFast “). By accepting delivery of the product purchased from TechFast and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you TechFast. These terms and conditions are subject to change without prior written notice at any time, in TechFast’s sole discretion.
“We”, “us” and/or “our” means TechFast (www.techfast.com.au).
“You” or “your” means the individual or entity named on the invoice.
Orders; Interest. Advertised prices are in Australian Dollars and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are within TechFast’s sole discretion, and unless otherwise agreed to in writing by TechFast, payment must be received by TechFast before TechFast’s acceptance of an order. TechFast may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law.
Duties/Taxes: Unless otherwise indicated on the face of the invoice, you are responsible for paying all duties and taxes associated with your order. Only techfast.com.au’s site has 10 Percent Australian GST included in the website price. If your destination country is other than Australia, You are responsible for paying all duties and taxes associated with your order.
Shipping and Title:
TechFast will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when TechFast delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify TechFast of missing or damaged items in your order within five (5) days after you receive your product.
We do not normally give refunds or exchanges if you simply change your mind, purchased the wrong product, already knew of a fault in a product or we specifically advised you of a fault in a product, damage a product after purchase due to alterations not performed by us, damage the product due to unusual or non-recommended use, damage the product by any means where the damage is outside of our control, or when no proof of purchase is provided.
To request/submit a Refund, Return, Warranty, & Consumer Guarantee Claim, please email us at [email protected]. Please note, that if the product is deemed NO FAULT FOUND for any warranty or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection or rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance of Australian Consumer Law, we may require you to pay all costs associated with returning the item to you.
To be eligible for a Refund, Return, Warranty, & Consumer Guarantee Claim, you must:
· If manufacturer’s warranty applies, carefully review the details of said warranty and ensure that you comply with the terms and conditions of the manufacturer’s warranty. TechFast will not accept responsibility of non-compliance with the manufacturer warranty.
· Report the details of the fault and return the good to TechFast (via post or courier)
· Provide proof of purchase when returning the goods
· Stop using the faulty item
· Ensure that reasonable care is taken while the goods are in your possession
· Be sure that you did not cause the fault; i.e. the fault was not caused by the product being used in a non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void.
· The product must not be lost, destroyed, or disposed of. There needs to be proof that the product has failed.
· Not have reduced value by delay on the customer’s part. Please bring all faults to our attention as soon as they occur.
TechFast reserves the right to reject a return, refund, warranty claim, or consumer guarantee claim if:
· The customer changes their mind. This includes and is not limited to if the customer no longer requires the goods, if it was a gift that was unsuitable, or if the product was found cheaper somewhere else.
· Consumers cause fault of the item in a way considered to be abnormal. Please check the manufacturer’s warranty to see if misuse has rendered the warranty to be void, or results from a use that you wouldn’t reasonable expect the product to perform
· Consumers damage the product where the damage is caused by any factor out of TechFast’s control
· Consumers damage the product by making alterations not performed by us
· Consumers are unable to provide a proof of purchase (tax invoice)
· Consumers are responsible for damaging the goods by not following care instructions or by exercising reasonable care of the item.
In some specific circumstances, we are able to offer our customers with a conditional courtesy return if the consumers want to exchange the incorrectly purchased product provided:
· The customer notifies TechFast within 5 days of receipt of the delivery of the product
· Products are not opened and in pristine, re-sellable condition including all manuals, cables, accessories, and packaging included with the product.
· Customer accepts a 20% minimum restocking fee of the purchase price
· We may reject the return upon inspecting the condition of the product and will return the product to the customer at the customer’s expense if the product is not in unopened
Acceptance of these returns are at the discretion of TechFast.
All PCs are subject to estimated handling times in business days (regular working hours from Monday to Friday), which are stated in various locations on our website. These are estimates only. No guarantee is made as to the handling time of any one order, unless specifically stated on the product listing on our website. Under no circumstances will we offer financial or other compensation for any PC whose shipping date exceeds the handling time estimate stated on our website.
Returning goods to TechFast:
We do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty, repair, or return. If the item is damaged in transit, the warranty may be void. If you are unsure of the packing required for safe return of the item, please contact us. Shipping fees will be covered by TechFast for any computer that arrives damaged from freight or any computer that is Dead on Arrival (DOA). Any DOA (Dead on Arrival) items received will be replaced, repaired, or refunded. The DOA claim must be made within 7 business days of receiving the item. Some charges may be reimbursed by TechFast to the consumer where it is entitled by law to have those reimbursements. Please note that all warranty, refund, repair, and consumer entitlement claims are processed in the order that they are received.
All PC systems are covered by a one year warranty (from date of purchase). If you PC is faulty during this period, you can return it to us for repair (shipping fees may apply). TechFast has a 12 Month Return-to-base Warranty for all computers purchased, starting from the date of purchase. Our technicians may take up to 14 business days to complete any return-to-base warranty claims. Products made from other manufacturers will have their own warranty information regarding faults/repairs. Please check with the manufacturer for any warranty return information. We may advise that your warranty will need to be processed through the manufacturer as they will be better positioned to process their warranty claims for repair or replacement.
Disclaimer of Warranties:
There are no warranties for software or services. TechFast makes no warranties, express or implied, expect those stated in this section and in TechFast’s applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective during the relevant period, and TechFast will be obligated to honour any such warranties only upon TechFast’s receipt of payment in full for the item to be warranted.
Warranties for International Customers; Disclaimer of Warranties:
The standard warranty stated above applies to TechFast branded products shipped to a country outside of Australia, provided that customers outside Australia are responsible for paying all freight charges incurred in shipping, importing/exporting and receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to TechFast . All international customers are responsible for all customs duties, GST and other associated taxes and charges. The warranty disclaimer above also applies to international customers.
All software is provided subject to the license agreement that is part of the package you receive from TechFast. You agree to be bound by the license agreement once the package is opened or its seal is broken. TechFast does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
TechFast is not a manufacturer or authorized service centre. It is highly recommended that a customer contacts the product’s manufacturer’s technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and will be able to provide you the expert technical support to resolve your issue. This can assist with expediting the process with warranty claims with the manufacturer and TechFast. TechFast cannot apply for a warranty claim on the customer’s behalf with a manufacturer due to the Privacy Act.
If directed by the manufacturer to return the product back to us, please lodge a warranty request to [email protected]
Physical Alteration by End User: Unless specifically approved by or under instruction from an authorised TechFast representative, physically altering the hardware of the PC in any way may adversely affect your warranty. Physical alteration includes, but is not limited to, adding or removing components, changing the ports into which cables or components are plugged into from their original configuration, modifying any BIOS or system settings, and transferring components out of the case and reinstalling them at a later date. If, in the course of a claim under Warranty, evidence of physical alteration is found, and that physical alteration is deemed at our sole discretion to be the cause of, or contributing to, the warranty claim, we reserve the right to deny the claim or seek payment to further repair or restore the PC to working order. If payment is requested, no Warrnaty repair work shall be undertaken until payment is received in full.
Unauthorised Repair: There are currently no authorised repair centres in Australia. The customer must not, under any circumstances unless specifically approved by or under instruction from an authorised TechFast representative, take a PC to an unauthorised repair centre for repair. All Warranty Claims must be processed by us, directly. Under no circumstances will we reimburse any money paid by a customer to an unauthorised repair centre for the repair of their PC. Physical Alteration by an unauthorised repair centre may have identical effects on warranty as Physical Alteration by End User outlined in the previous paragraph.
Unassembled Orders: We offer PCs as either fully assembled, stress tested and operational units, or as individual components shipped as separate items (Unassembled Shipping). We reserve the right to withdraw the offer of shipping as separate components at any time, including after an order in which Unassembled Shipping has been requested, has been processed. We do not offer a combination of assembled/stress tested and unassembled shipping unless explicitly stated on the product listing or during Checkout (e.g. the Ship GPU Separately checkbox at Checkout). Unassembled orders will have their components shipped as we receive them, either in retail packaging or bulk/OEM packaging that has been securely packaged for transport. We do not guarantee that original retail packaging for any component will be provided with any order, assembled or unassembled. Our assembled system warranty does not apply to Unassembled Orders, as we have not assembled the PC. Instead, the manufacturer's warranty for each component applies. It is the customer's responsibility to initiate a warranty claim with the manufacturer. If any manufacturer requires the customer to complete the manfuacturer's warranty through the place of purchase (us), we will fulfill our obligations in their entirety and assist with the process wherever required. Unassembled orders are not prioritised in any way in our order queue.
TechFast continually upgrades and revises its products and service offerings. TechFast may revise and discontinue products at any time without prior notice to customers. TechFast will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building TechFast products are selected from new and equivalent-to new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted TechFast SKU numbers for TechFast -branded hardware products are of the quality specified by TechFast on its website and conform in all material respects with the TechFast product specification current on the date such products were shipped.
Software and Peripherals:
Any warranty and technical support provided on third-party products offered by TechFast, such as computer monitors, speakers and other peripheral devices, as well as software, are provided by the original manufacturer and not by TechFast. The warranties and technical support offered by such manufacturers may vary from product to product. TechFast -branded software and peripheral devices carry the same warranty terms as those described in Warranties Sections above.
Limitation of Liability:
TECHFAST DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. TECHFAST WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILTY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, TECHFAST IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.
Not for Resale:
You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale. TechFast has separate terms and conditions governing resales and transactions outside the Australia/New Zealand. Warranty is not transferable.
You will not register or use any Internet domain name that contains a TechFast trademark or trade name (www.techfast.com.au) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired. This Agreement and any sales thereunder shall be governed by the laws of Australia/New Zealand, without regard to conflicts of laws principles.
You will not register or use any Internet domain name that contains a TechFast trademark or trade name in whole or part or any other name that is confusingly similar.